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Information Technology Specialist


Job Description:


  • Analyzes and/or resolves hardware, software, and application problems for all network or stand-alone computer systems and network resources


  • Monitors computer systems, networks, and applications for response time, problem prevention, performance and resource utilization.

  • Coordinates the resolution of network hardware, software and application problems between technical, support and customer personnel.

  • Reports hardware failures to the appropriate mgrs via telephone or on-line systems.

  • Trains users in operating systems, application programs, and hardware operation.

  • Analyzes problems, and designs technical solutions to specific user needs.

  • Researches and acquires knowledge of computer hardware and software available to users.

  • Assists users apply computer training to work environment.

  • Creates technical documents and computer training materials for end-users.

Knowledge & Skills: 

·         Good Knowledge of the Microsoft core client side technologies:

o    Windows XP, 7, 8

o    Microsoft Office 2007, 2010, 2013

·         Basic knowledge of the Microsoft core server side technologies

o    Windows Server 2008

o    MS SQL Server 2008

·         Good knowledge of Microsoft Active Directory

·         Basic knowledge of Cisco network appliances

·         Demonstrate initiative, patience, enthusiasm, creativity and flexibility

·         Able to remain optimistic even in stressful situations

·         Must use tact and diplomacy

·         Strong written and verbal communication skills

·         Ability to perform assigned duties with attention to detail, speed, accuracy and follow-through

     Education and Work Experience:

·         Associates degree in computer science or related field

·         3 years hands on desktop support experience (ideally in a manufacturing enterprise)

·         Radio broadcast technical experience a plus

To be considered, submit your résumé in confidence to:

Digity Media, LLC maintains a drug-free workplace and is an equal employment opportunity employer. Applicants MUST be eligible to work in the U.S.